Below are the terms and conditions that form our shipping policies.
1. shipping processing time
All orders are processed within 1-5 business days. Shipping usually takes another 1-2 business days within Germany. Orders will not be shipped or delivered on weekends or holidays. In case of a high volume of orders, shipping may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipping your order, we will contact you by email or phone.
2. shipping costs & estimates
The shipping cost for your order will be calculated individually based on their shipping address and will be displayed at checkout.
3. shipping confirmation & order tracking
You will receive a shipping confirmation email with your tracking number(s) once your order has shipped. The tracking number will be active within 24-72 hours.
4. customs, duties and taxes
Yoga Cat is not responsible for any customs duties or taxes levied on your order. Any charges levied during or after shipping are the responsibility of the customer (tariffs, taxes, etc).
Yoga Cat is not responsible for products that are damaged or lost during shipping. If you received your order damaged, please contact the carrier to file a claim. Please retain all packing materials and damaged merchandise before filing a claim. If the carrier refuses to refund your money, please contact us and we will find a solution together.
6. return policy
Our refund policy contains detailed information on options and procedures for returning your order.